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SSL Certificates FAQs

What is the difference between nsProtect™ Secure Xpress and nsProtect™ Secure Basic, Advanced and Wildcard?
While each one supports transaction encryption, the key difference is how these Certificates are validated. nsProtect™ Secure Xpress is a Domain Validated (DV) SSL Certificate that requires only verification of domain registration to complete the validation and is issued electronically within minutes. No paperwork is required. nsProtect™ Secure Basic, Advanced and Wildcard are Organization Validated (OV) SSL Certificates that require full organization vetting to provide higher levels of trust for website visitors and include an SSL site seal for your website.
How do I receive my nsProtect™ Secure Basic, Advanced or Wildcard SSL Certificate?
When you buy one of these specific SSL Certificates you are asked to provide specific information which Web.com UK will verify, or validate, to prove you or your client is a legitimate business. For example, you may be asked for articles of incorporation, licensing, etc. You move through the various stages of validation using Web.com UK Account Manager. Email communications will also be sent to you to assist you in the process.
How do I receive my nsProtect™ Secure Xpress SSL Certificate and how is it validated?
When you purchase a nsProtect™ Secure Xpress your SSL Certificate is issued electronically (no paperwork needed) and within minutes†, provided the confirmation email has been responded to. You move through the various stages of validation using Web.com UK Account Manager. During these stages you are asked to provide specific information to verify registration of the domain only.

Once all validation is complete, the SSL Certificate is issued electronically and is ready for installation on the website. If the site is hosted with Web.com UK, much of this installation process is automated.
What is the validation process for nsProtect™ Secure Basic, Advanced and SSL Certificates?
Web.com UK follows a comprehensive validation process to ensure that your SSL Certificate is properly issued. During this process, you are asked to provide specific information which Web.com UK will verify, or validate, to prove you are a legitimate business. For example, you may be asked for articles of incorporation, licensing, etc. You move through the various stages of validation using Web.com UK Account Manager. Upon receipt of all validation documentation, the process is expedited within one business day with the purchase of nsProtect™ Secure Advanced or Wildcard Certificate, and within two to four business days with the purchase of the nsProtect™ Secure Basic Certificate or Assured Site Seal.
Once all validation is complete, the SSL Certificate is issued electronically and is ready for installation on the website. If the site is hosted with Web.com UK, much of this installation process is automated.
What is the browser recognition for all nsProtect™ Secure SSL Certificates?
Making sure your SSL Certificate is recognized by almost all Web browsers is a key element when choosing an SSL provider. nsProtect Secure SSL Certificates are trusted by over 99% of all browsers, applications, servers, and clients, including:
  • Microsoft® Internet Explorer 5.01 +
  • Mozilla® Firefox 1.0+
  • Mozilla® 0.6+
  • Google® Chrome
  • Konqueror (KDE)
  • Netscape® 4.77 +
  • Opera 7.0+
  • Apple® Safari 1.2 +
  • Camino 1.0+
  • AOL® 5+
Do nsProtect™ Secure SSL Certificates support 2048-bit key strength?
Yes. Web.com UK offers and supports 2048-bit SSL Certificates. To get an nsProtect™ Secure 2048-bit SSL Certificate, you need to create and submit a 2048-bit Certificate signing request (CSR) with your order.

You can verify that we support 2048 by going to https://www.uk.web.com and clicking on the SSL Certificate indicator. Then select "View Certificate" and "Details". Look for the signature value of the key used to sign the certificate and the key used to request the certificate. If the root used to sign the certificate was not at least 2048-bit in length, then the certificate can not be 2048-bit and will be vulnerable to brute-force attacks. Not all Certificate Authorities are issuing from 2048-bit roots.
Why does my business need an SSL Certificate?
The encryption provided by SSL Certificates helps to prevent hackers from stealing private and confidential information sent via the Internet. A website secured with an SSL Certificate provides a safe place for customers to enter sensitive data such as credit card information, bank account numbers, etc. If your client's websites transact business or collect sensitive information, they need an SSL Certificate!
What is a Certification Authority?
Certification Authorities (CA) are third-party verifiers that authorize and endorse the legitimacy of websites. Browsers inherently trust an SSL Certificate if it is current and is issued by a reputable CA since trusted CAs will only issue Certificates to websites after validating the legitimacy of that site.
What is "Identity Assurance"?
In addition to encryption, an SSL Certificate provides identity assurance which proves that the business running the website is who they claim to be. Identity assurance is accomplished through a validation process. Web.com UK offers two different validation processes:
  • Domain Validated SSL Certificates are issued once the domain registration has been verified. No other business verification is required. The validation process is completed electronically via email within minutes, pending the completion of process.
  • Organizationally Validated SSL Certificates are only issued after verifying the legitimacy of the applicant's business. This is done by manually checking credentials such as Dunn & Bradstreet number, articles of incorporation, WHOIS, passport, driver's license, etc.
  • Extended Validation SSL Certificates provide the highest level of Certificate validation and are available to all business and government entities, but are not available to individuals. The Extended Validation application process is more rigorous and detailed than for any other Certificate. Validation for EV Certificates will require additional steps, which may include obtaining signatures from several people within the company applying for the certificate, legal verification, etc.
How do I choose an SSL Certificate provider?
Things to consider when evaluating SSL Certificate providers include the data encryption level, Web browser compatibility, price, and customer support. nsProtect™ Secure SSL Certificates offer:
  • State-of-the-art encryption levels-up to 256 bit
  • Compatibility with over 99% of Web browsers worldwide.
  • Competitive pricing. Compare us to the competition
* According to a Dec. 2007 NetCraft Secure Server Survey, NetCraft, LTD.
† After completion of verification process, and based on system availability
Please add only one Certificate per unique website